Air India ordered to pay Rs 50,000 after passenger missed London flight over Covid protocols

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A consumer commission in Amritsar has directed Air India to compensate a passenger with Rs 50,000. The passenger missed his flight to London, which he attributed to the airline's mishandling of Covid-19 travel rules. The commission found fault with the airline's service but rejected claims for a ticket refund or extra expenses. The award comprises Rs 40,000 for mental distress and Rs 10,000 toward legal costs.

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