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Air India Express ordered to pay Rs 27,000 for mishandling passenger's bicycle

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A consumer commission has directed Air India Express to pay Rs 27,000 to a passenger whose bicycle was mishandled during transit. The passenger had paid extra for special handling of the bicycle, but the airline placed it on the regular baggage belt instead. The commission ruled that this constituted a clear deficiency in service on the airline's part. The total payout of Rs 27,000 includes a refund of the special handling fee, compensation, and litigation costs.

Read the full story at Times of India

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