AI Chatbot Outperforms Humans at Building Trust, Raising Scam Concerns

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A new study has found that an AI chatbot is more effective than humans at establishing trust with people over text. Researchers compared interactions between a human and a Claude-based AI agent over the course of a week. The AI proved better at fostering what scientists describe as 'exploitable trust' — the kind of rapport that can be leveraged for deceptive purposes. The findings raise fresh concerns about the potential use of AI tools in social engineering and scam operations.

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