AI Assistant Misspelled Customer Names Despite Correct Data, Dash Developers Report

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The developers of Dash, an AI assistant inside a bookkeeping app for small shops, found that the assistant often retrieved correct data but then misspelled names when writing its replies. Because users write in Arabic, Kurdish and English, where names often differ by only a letter, errors like "Karim" becoming "Kiram" produced plausible-looking but wrong names. The mistakes persisted across turns because the model reread and trusted its own earlier wrong replies. Simply asking the model to regenerate answers did not reliably fix the problem and added cost and delay. The team therefore built a narrow post-processing check that swaps a single near-miss word for the correct name from the conversation's data and logs the change.

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