AI agents shift software switching costs from tools to trained business processes

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AI agents are changing how businesses evaluate software renewals by moving switching costs. Previously, switching tools required exporting data and retraining teams, creating friction. With capable agents that can learn new tools quickly, workflows can live in agent instructions rather than app configurations. This makes the trained agent containing business knowledge the valuable asset, not the software subscription itself. Businesses should now assess renewals based on whether software serves as essential systems of record for agents.

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