AI Agents Are Gaining Business Roles, But Only Under Human Supervision
Surveys show AI agents are being used in customer support, sales, finance, and IT, though most organisations remain in experimentation stages. McKinsey's 2025 research found no more than 10% of organisations are scaling agents within any single business function. Agents are described as systems that pursue goals, plan steps, use tools, check their work, and escalate exceptions to humans. Experts stress that permissions, identity tracking, approval tiers, and audit logs are essential safeguards rather than optional overhead. Sensitive areas such as hiring, credit decisions, medical treatment, and legal commitments are considered unsuitable for autonomous agents for now.
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