Adding prior utterances to voice search queries backfired in 3 of 4 cases
A developer building a voice-interactive avatar system attempted to improve search accuracy by appending users' previous utterances to current search queries when pronouns like 'that' or 'it' appeared. Testing on a real 38-page site yielded only one improvement out of four cases, with the fix actually lowering retrieval scores in the remaining three. Analysis of conversation logs revealed that pronouns serve distinct referential roles: some point to the current screen, others to the immediately preceding exchange, and others to interactions several turns earlier. Interrogative words like 'why' and 'how' carry no referential context at all, and including them in the augmented query caused correct answers to drop in ranking. The developer found that appending the full prior exchange — both the user's utterance and the avatar's response — produced the best retrieval scores, rather than treating all pronouns uniformly.
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