Accenture Warns Banks Blocking AI Agents Could Lose Customers

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Consultancy Accenture says major lenders such as JPMorgan Chase and Charles Schwab are restricting AI agents from accessing their systems. Michael Abbott, Accenture's global banking lead, argues that this approach could damage customer relationships. Research cited by the firm shows a substantial share of consumers are willing to use AI assistants for banking tasks. Accenture recommends that institutions build secure channels for AI interactions instead of blocking access altogether.

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