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A Go-Live Checklist for Small-Business WhatsApp Automation: Alerts, Fallbacks and a Kill Switch

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The article offers a short pre-launch checklist for developers helping small businesses vet an agency that will automate WhatsApp customer flows. It recommends owner-controlled feature flags so each automated behavior, such as draft replies or order-status messages, can be switched off without outside help, and tests that confirm nothing automated is sent once disabled. Each workflow step should define a fallback, such as routing unsent drafts to a shared inbox or logging failed CRM writes, so no failure goes unnoticed. The author suggests tiered alerts (info, warning, error) delivered via WhatsApp or a daily summary, since email alerts are often ignored. Finally, it advises documenting a five-minute rollback to the old process and asking agencies to answer each checklist item in writing to reveal whether their monitoring is substantive.

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