A chat widget that runs on websites: what we had to get right

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I'm Elena, CMO at Chatim. We make a live chat and AI chatbot widget for small business websites, and this is our first post on DEV. I handle marketing, so the engineering below is our team's work. I'm the one who asked the annoying questions and wrote the answers down. The thing about an embeddable widget is that it runs on sites you don't control.

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